Frequently Asked Questions

• Tipping

  All Caviar diners will see an order subtotal, delivery fee, service fee, tax, and tip on their order summaries. Tipping couriers is not req...

• Edit a Submitted Order

  Add an Item If you would like to add an item to your order, place another order for the same pickup or delivery window and we'll combine th...

• Forfeit Orders

  Upon arrival to your location, our couriers will attempt to contact you either in-person, text, and/or email. If we cannot get in touch with...

• Fees and Order Minimums

  For Pickup Pay no order minimums, Service Fee or Delivery Fee when you order for pickup! Just place your order for pickup and go grab your...

• Missing or Incorrect Items

  For Delivery We work with our merchant partners and couriers to make sure 100% of our orders are accurate. If any of your items were missi...