Frequently Asked Questions

  • Tipping

    Tipping couriers is not required, but it is appreciated. You may adjust the dollar amount before or after your order being delivered. Availa...

  • Edit a Submitted Order

    Add an Item If you would like to add an item to your order, place another order for the same pickup or delivery window and we'll combine th...

  • Forfeit Orders

    Upon arrival to your location, our couriers will attempt to contact you either in-person, text, and/or email. If we cannot get in touch with...

  • Fees and Order Minimums

    For Pickup Orders Pay no order minimums, Service Fee or Delivery Fee when you order for pickup! Just place your order for pickup and go gr...

  • Missing or Incorrect Items

    For Delivery We work with our merchant partners and couriers to make sure 100% of our orders are accurate. If any of your items were missi...
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