Track an Order

Confirmation Page

After completing your purchase, you will see a receipt and a confirmation page that shows your order summary. The page will update when the order is confirmed by the restaurant and when the order is ready for pickup or out for delivery with your courier.

GPS Tracking for Delivery

Our couriers are asked to update the status of your order and delivery. GPS tracking will not be activated until the courier arrives at the restaurant and will update after the courier is en route to your location. If the end of your delivery window is approaching and the status has not been updated, contact us so we can manually activate the mapping function and communicate the status of your delivery to you.

Once your order is en-route, you'll receive an email and/or text message giving you an updated status. The page displays a map pinpointing your courier's location along with a real-time delivery ETA.

Keep in mind our delivery windows can fill up quite rapidly during our lunch and dinner rushes, 11am—1pm and 5pm—9pm, respectively.

We do our best to ensure all orders are delivered before our projected delivery ETA however, this is not always possible. Our ETA is affected by Caviar’s order volume, distance, local events/weather, and the number of orders the restaurant has received. 

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