Add an Item
If you would like to add an item to your order, please place a second order for the same pickup or delivery time and we'll combine them for you. Contact Customer Support as soon as possible to ensure both orders are delivered together, and to waive your second delivery fee (if applicable). We will make our best attempt to combine two orders, however, this is not guaranteed and is dependent on proximity to the first order, as well as current restaurant and support volume.
Please Note: After placing an order, there is a 5 minute lock before an additional order can be placed from the same restaurant.
Modify or Cancel An Order
If you wish to modify an order that has already been placed, please contact us at least 30 minutes before your pickup or delivery window so we can coordinate with the restaurant. Please note: significant changes may cause delivery delays, but we will do our best to accommodate them.
For orders placed on web or iOS, you can cancel an order using the orange Cancel Order button on the order confirmation page. After the first 60 seconds, you will need to Contact Customer Support to request a cancellation. For Catering orders, we require at least 24 hour notice for an order to be canceled.
Cancellations are subject to approval by the restaurant, and are dependent on whether or not the order has been started. If your meal is already being made, the order can not be canceled and we will not be able to issue any refunds. We can try to reroute the order to a different location if this helps solve the issue.