Add an Item
If you would like to add an item to your order, place another order for the same pickup or delivery window and we'll combine them for you. Contact Customer Support as soon as possible to ensure both orders are delivered together and to waive your second delivery fee (if applicable).
Please note: After placing an order, there is a 5 minute lock before an additional order can be placed from the same restaurant.
Modify or Cancel An Order
If you wish to modify an order that has already been placed, call or email us at least 30 minutes before your pickup or delivery window so we can coordinate with the restaurant. Note: significant changes may cause delivery delays but we will do our best to accommodate them.
For orders placed on web or iOS, you can cancel an order using the orange Cancel Order button on the order confirmation page. After the first few minutes you will need to Contact Customer Support to request a cancelation.
ASAP orders go into production as soon as they are submitted. If you need to cancel an ASAP order, please Contact Customer Support immediately. Cancellations are subject to approval by the restaurant staff and dependent on whether or not the order has been started. If your meal is already in production, no refunds may be issued and the order can not be canceled. We will, however, do our best to reroute the order to try and accommodate you.